Shipping Policy

1. Overview

Metro Van Motors may offer shipping for automotive parts or products purchased through our website or directly through our business. This Shipping Policy outlines how orders are processed and delivered.

 

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been received and confirmed. Processing times may vary depending on product availability.

Orders placed on weekends or holidays may be processed on the next business day.

 

3. Shipping Methods

We may ship orders using reputable carriers such as:

Canada Post

UPS

FedEx

The carrier used may depend on package size, weight, and destination.

 

4. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of the order. Shipping fees will be provided before finalizing the purchase whenever possible.

Customers are responsible for all shipping charges unless otherwise stated.

 

5. Delivery Times

Estimated delivery times depend on the shipping method and destination. Metro Van Motors is not responsible for delays caused by carriers, weather conditions, customs processing, or other factors beyond our control.

 

6. Local Pickup

Local pickup may be available at our Richmond location. Customers will be notified when their order is ready for pickup.

 

7. Damaged or Lost Shipments

If an order arrives damaged or appears to be lost during transit, customers should contact Metro Van Motors as soon as possible so we can assist with the carrier claim process.

Photographs of damaged items and packaging may be required.

 

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Metro Van Motors is not responsible for delays or additional costs caused by incorrect addresses.

 

9. International Shipping

International shipping may be available depending on the product. Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

 

10. Changes to This Policy

Metro Van Motors reserves the right to update or modify this Shipping Policy at any time. Updates will be posted on this page.